The signed Letter of Authority is a critical part of a satisfactory client experience with eyebright. We pride ourselves on being able to save a client time in managing their utilities and in presenting our client with a comprehensive range of options, regarding their electricity, gas, water and telecoms set-up. The Letter of Authority lets us liaise with suppliers on a customer’s behalf to build a complete picture of the client’s current situation and then act, at the client’s discretion, to resolve the matters at hand.
This article will explain the three most common questions raised about the Letter of Authority amongst businesses.
Does signing an LOA mean I am tied into a contract?
Absolutely not. The Letter of Authority does not tie a client into any form of deal with a supplier. An LOA essentially provides a “look but not touch” agreement between eyebright and any suppliers, on a customer’s behalf. This means we can save a client’s time by requesting all relevant information. This includes: electricity, gas, water, telecoms account, annual consumption, current prices, contract end date’s and billing information.
The information provided allows us to do a full review of a client’s current service with the most up-to-date data available. In terms of signing a customer into a new contract, the standardised Level 2 Letter of Authority does allow eyebright to process a signed agreement.
Is there any cost involved in the LOA?
None. Our client service set-up, the LOA exists as a way for us to collect the right information to provide a customer with choices. Secondly to assist in resolving any customer issues with suppliers. At no point in this process is there a cost involved to the client – it is only upon agreeing to a new contract with a supplier that a client would run into a cost.
The LOA allows you to process contract termination – Does this mean you can cut me off from my electricity/gas/water supply?
Processing termination on a client’s behalf is standard procedure in the TPI industry when a new contract is agreed. Of course, the word “termination” itself is loaded with frightful connotation’s. However, it is nothing that you must worry over. The logging of a termination does not mean that the supply is about to be physically turned off – it simply means a notice has been placed with the supplier that the customer opts out of any future agreements and roll over scheme.
For the termination to be accepted, a new supplier must still place a request to take over the supply and only when this process is complete does the client’s agreement with their current supplier come to an end. The transition is carefully managed at every stage to ensure no disruption to the client and certainly no sudden loss of service.
If you have any further questions, please get in touch!