Focus on: A creative hub

In this article which is part of our “Focus: on” series, we share the success story of another clients of ours. Our client, who asked us to stay anonymous, is based in North East England and offers affordable shared office space for the creative industries.

The situation

Our client contacted us for help after they had received a bill for over £6,000 for usage dating back to 2014 with their former supplier. The customer swore they paid these bills but the supplier had already started the debt collection proceedings.

The process

We conducted an initial investigation that confirmed the customer’s account of the situation, and provided evidence to the supplier that the payments had left the customer’s account and had been received by them.

The supplier admitted that there had been an error on their end, and upon looking for that error, they discovered that the funds had been allocated to the wrong account. It turned out that, in fact, the supplier owed the customer more than £4,000.

The result

We were able to turn an assumed £6,000 debt into a £4,000 credit, and put a big smile on our customer’s face.

If you are experiencing a similar issue, or would simply like to find out what we can do for you, please get in touch!

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